FAQ

Newhaus Decor is an online store, only. We do not currently have a physical store or showroom.

Orders are packed and processed within 24 hours and dispatched the first working day with our chosen courier partner, The Courier Guy.

The delivery lead time is between 2-5 working days throughout South Africa.

We, unfortunately, do not currently ship beyond the borders of South Africa.

If you are not 100% satisfied with your purchase, you are welcome to return it. We have a 14 day returns policy from receipt of delivery. Simply return your item to us in an unused, re-saleable condition, in the original packaging and with all tags attached (where applicable). Delivery costs will not be refunded and return postage is at the buyer's expense. Products must be packaged safely for shipment and return.

The Newhaus Decor team will inspect the product on its return to ensure it meets the above standards. We do not accept any returns on Sale Items.

Please email us at returns@newhausdecor.co.za and include your order number and contact details for easy reference. One of our consultants will contact you to assist with claiming your refund or arranging an exchange.

We are unable to refund items that have been used or damaged after delivery to you, if any attempt has been made to alter the item, or if it has been dropped or broken. All returns will be subject to the terms and conditions of the sale.

Orders over the value of R1000 will qualify for FREE shipping within the borders of South Africa. 

For orders below the value of R1000, shipping costs will be calculated based on the normal volume and weight of your order, as well as your location within South Africa at check-out.